Shipping Policy

Where does DREO ship to?

  • Canada

Note: In order to ensure fast delivery and efficiency, delivery support and delivery charges may vary depending on your address, product size, product weight, warehouse availability, carrier service availability, and other shipping-related factors. If you have special delivery requirements, please contact our customer service at ca-support@dreo.com before confirming your order.

 

How will my order be delivered?

We select the carriers that work best for our users. Depending on your location and products, carriers may vary to ensure faster delivery and stock availability.

Canada Standard Delivery: UPS or other available carriers, delivery takes 3 to 7 working days.

Note: Delivery times may vary during holidays, peak demand season, major events, among other external factors.

 

How do I track my order?

You will receive an email including your order tracking code once the order is confirmed. You can visit https://www.17track.net/en and use the provided code to track your order delivery status.

Please contact ca-support@dreo.com, if you haven't received your tracking code.

 

I want to personally sign my package

Signature service is available and additional fees will apply. If you need this service, please contact ca-support@dreo.com when placing your order or as soon as possible after placing your order. We will notify the warehouse of your request. Signature service is currently available through UPS, subject to carrier availability and delivery address.

 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can contact ca-support@dreo.com within 2 hours after placing your order to request an address modification.

 

Do I have to pay for delivery?

  • Most products available on www.dreo.ca have free shipping.

Free-shipping exceptions will be displayed at checkout before you confirm your order. Delivery fees are not fixed and will be calculated based on product size, product weight, delivery address, and applicable carrier rates.

 

Coverage:

  1. Loss Coverage. Packages Marked as “Delivered”: If your packages are marked as “delivered” by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
  2. Damage Coverage. If your packages are damaged during transit, we will compensate you bby offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.
  3. Mis-delivery by Courier. If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject toour approval.

 

Need more help? Contact us

DREO customer support is always ready to help. Please contact customer service at

Email: ca-support@dreo.com